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The Bay Area's Choice for Home Health Care
Call Us Today!
(800) 432-5156

Frequently Asked Questions

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Q: What are the different types of homecare?
A: Licensed home care provides skilled nursing and therapeutic services (physical therapy, occupational therapy) by individuals with advanced degrees under the supervision of your physician. A skilled agency is also licensed by the State Health department.
Non-medical / caregiver home care provides non-skilled personnel (aides, companions, homemakers) for personal care, companionship, safety, transportation, errands and other tasks, including emotional support. These agencies usually are licensed by the department of social services and require all care givers to be registered with the state of California. We are a full service licensed agency offering both skilled and non-medical services.
Q: What is the difference with a license by the state or a general business license?
A: An agency that is licensed by the Department of Public Health must adhere to stringent standards/guidelines of care and are subject to an annual State inspection. An agency with a standard business license has no standards of care or regulations to govern the care they provide.
Give your loved one the care he or she deserves by calling Heart of Humanity Inc. today at (415) 898-4278.
Q: Who needs home care?
A: Any individual requiring additional support post-operative, during an illness, or anyone needing additional support or supervision in the home or their place of residence.

Q: In what area do you provide your services?
A: We provide services in Marin, Sonoma, Napa and San Francisco. Some cities include Novato, San Rafael, Larkspur, Corte Madera, Mill Valley, Sausalito, Petaluma, Santa Rosa, Vallejo and Napa. We offer limited service in Richmond and Oakland.
Q: How do you screen and hire caregivers?
A: Our rigorous selection process includes pre-screening, interviewing, verification of previous employment and credentials, thorough criminal background checks, driving record checks and, each employee must pass a competency test and skills examination.
Start enjoying peace of mind with Heart of Humanity's experienced, compassionate caregivers!
Q: Who are these caregivers and how do you find them?
A: Our caregivers are from many different backgrounds. Their level of experience ranges from having provided care to others in the past through Certified Nurse's Assistants and Home Health Aides. We stress the importance of a positive relationship with our employees. They are our most valuable asset.
Q: How does in-home care cost compare to assisted-living or nursing homes?
A: The cost of skilled nursing services is significantly less than any out-of-the home option.
Call us today at (800) 432-5156 to speak with a case manager for specific information.

Q: Why should I hire an agency instead of a private caregiver?
A: Our agency handles all payroll requirements, including state and federal taxes, social security, disability and workers compensation insurance. We are insured and bonded. We are available 24/7 for emergency staffing or scheduling changes. A RN is available 24/7 for any medical issues or needs that may arise. If you hire privately you are responsible for reporting wages to the IRS, withholding taxes, liability insurance, screening, training, staffing and emergency on-call.
Call Now Toll-Free at (800) 432-5156 for a free health assessment by a registered nurse!
Q: How do you select your nurses, caregivers or therapists?
A: We consider: experience, compassion, and ability. We also carefully screen all employees for criminal records and driving violations. And of course, we check all references thoroughly.
Q: Is your agency licensed?
A: Yes. Heart of Humanity Health Services is licensed by California's Department of Public Health.
Q: What is unique about Heart of Humanity?
A: We are a full service local nurse owned licensed agency offering both medical/skilled and non-medical services. We offer a compassionate, cost-effective alternative to institutional care. We strive in every way possible to meet the spiritual, physical, cultural and social needs of our clients. We offer a variety of services including nursing; disease management; cardiac and pulmonary care; physical occupational and speech therapy; and assistance with daily activities.
Call us today at (415) 898-4278 to receive the benefits of our expertise in home health care.
Q: How is a caregiver supervised?
A: At the time of admission the registered nurse establishes a thorough plan of care and any special requests of the family or client. The caregiver is then trained in the plan of care. We perform on site supervision by a registered nurse and our staffing department is available for any care or personal concerns. We strive to match the caregiver with the client's needs and personality.
Call us today at (415) 898-4278. Don't wait to get started with the best senior care in the business.
Q: Who pays the nurse, caregiver or therapist?
A: Heart of Humanity Health Services pays all employees and covers the supplies they use. Therefore the client simply pays Heart of Humanity Health Services directly.
Q: What is your Non-Discrimination Policy?
It is our policy to admit and treat all clients, without regard to race, ancestry, national origin, age, religious creed, color, sex, physical or mental disability, or sexual orientation. There is no distinction in eligibility, assignment, or in the manner clients are provided home care services by Heart of Humanity Health Services Inc. Any person or organization that may refer or recommend clients for home care service must do so based on an agency's non-discrimination policy.
Contact Information
Heart of Humanity

Address:
1400 Grant Street, Suite 203
Novato,
CA 94945

Phone:
(800) 432-5156
(415) 898-4278


Fax:
(415) 898-0446
Voted 2015 Best Home Care
Agency of the Year

Consumer Business Review
5-Star Rating
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